Is that a reasonable offer? It does not look like that in my opinion. And I asked them to refund my payment on the conditions of the '30-days money back guarantee' that is displayed on their site.ĮaseUS refused this and they just want to pay me half the money I payed 177 euro's! I've let them know that I cannot pay this 299 dollars, and not even the 199 dollars they offered me later. It feels like EaseUS is taking advantage of my data lost problems here. But still this 299 dollar is far beyond my financial budget! He told me I could probably recover the files if I pay another 299 dollars! In the end I would get my first payment of 145 dollar back. I do not understand why the bought software 'EaseUS data recovery windows' was not able to recover any files, if this support officer could rescue some files in seconds. These 3 files where not worth anything to me. He said that there was a problem in the allignement of the drive. He used a hexeditor and was able to recover some of the files. One of their support officers connected via teamviewer and had a look at the drive. I contacted support of EaseUS and asked them for help. It turned out that the software was not able to recover the data.
To recover my files I did some search on the internet and decided to give EaseUS Data recovery Windows a try and bought the product. I have an usb WD drive that gave me problems.
(I'm not a native english speaker, so sorry for any mistakes)
